November 2021 Chapter Meeting
Time & Location
About the Event
Listen to Understand, Not to Respond
We say we listen to what others have to say, but do we really HEAR them? We say we are open to hear other perspectives, but are we really OPEN? The year 2020 taught us many things. This was a year I'm sure you will never forget. All of us were tested with some of the most challenging situations we may not have experienced in our lifetime, and probably hope to never experience again. Though it was challenging, it was beautiful and amazing to watch the people start sharing their truths, and realities. Though those realities may, or may not be ours, people listened to each other in some respects. There is a difference between just listening, and ACTIVELY listening though. As business analyst, one important part of the role is to elicit requirements from stakeholders to understand the business needs, but are you really listening to gain UNDERSTANDING, or listening to RESPOND with your expertise? If 2020 taught us anything, it taught us people want their voices to be HEARD, and so do your stakeholders. So, are you listening to UNDERSTAND or listening to RESPOND? In this interactive session participants will learn: The importance of listening Tips on how to actively listen and what can occur if you do not An opportunity to practice active listening How to hold yourself accountable to LISTEN and not just RESPOND
Paula Bell is the CEO of Paula A Bell Consulting, LLC for 20 years. She is a coach, consultant, speaker, and author with expertise in the areas of: business analysis, project management, leadership, diversity, equity & Inclusion, career development and self development. Through her 5-tier consulting business model, Paula helps individuals find their passion, build their brand, and enhance their skill sets through consultations, coaching and customizable documentation to drive results. Her desire is to inspire, motivate and encourage others, through a structured journey of self-reflection and awareness as a catalyst for unlimited success. Paula is a Certified Business Analyst, Certified Master Life Coach, Certified Life Purpose Coach, Certified Goal Success Coach, Certified Happiness Coach, Certified Career Development Coach, Certified Diversity & Inclusion Manager Coach, Licensed Intercultural Development Inventory (IDI) Administrator, and Forrester Customer Experience (CX) Champion. Paula also possesses 21+ years of experience in corporate America in project roles to include business analyst, requirements manager, business initiatives manager, business process quality manager, technical writer, project manager, developer, test lead and implementation lead. Paula has experience in a variety of industries to include media, courts, manufacturing and financial. She has lead multiple highly-visible multi-million dollar technology and business projects to create solutions to transform businesses as either a consultant, senior business analyst or manager. Currently she is also a Business Support Manager for a major financial institution leading a team of business process consultants to identify processes and execute on continuous improvement opportunities. Paula is originally from Brooklyn, NY. She graduated with a Bachelor’s of Science in Management Information Systems from Oral Roberts, University located in Tulsa, OK. Paula is currently married and resides in Iowa with her husband and teenage twins (boy/girl). Paula is extremely active in her community as she is the Past President of the Rev. Dr. Martin Luther King Jr. Scholarship Fund which provides scholarships to minorities attending Iowa institutions, as well as, volunteers for many different community events. Paula believe is mind, body and soul and to add to the health component, she studies, and trains, martial arts and achieved her 2nd degree black belt designation in August of 2018. She leverages martial arts concepts to bring forth personal and professional concepts, hence her brand of the BA Martial Artist, as well as, she is a Certified Xtreme Hip Hop™ Step Aerobics Instructor.