June 2020 Chapter Meeting - BPM - Living In Harmony

Presenter:

Teresa Garcia

Speaker Biography:

Teresa Garcia is a certified Business Architect, who joined the Strategic Executions & Operations (SEO) Office in January 2019 at Wells Fargo & Company from the Business Insights and Digital Strategy Team within the Wells Fargo Consumer Banking organization. In her prior role, she helped the organization define and mature capabilities focused on digital self-serve technology to transform the customer experience and create seamless end-to-end interactions between channels. Through this effort, she primarily supported Home Lending within Consumer Lending and collaborated with Student Loans, and Personal Lines & Loans as well as with Payments, Virtual Solutions and Innovation (PVSI) and other teams to create common capabilities to leverage across the enterprise. She now focuses on BPM Transformation efforts to improve the structural design of the organization to support delivery against its strategic objectives.

Teresa has held various positions in the financial services and real estate…